Privacy Policy – Hello Beautiful Aesthetics
Effective date: 27th October 2025
Hello Beautiful Aesthetics (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal and medical information when you visit our clinic, website, or join our aesthetic membership/subscription programme.
1. Who We Are
Hello Beautiful Aesthetics ltd
Room 2 Old Alder Lane, Warrington, WA54BN
Hellobeautifulaesthetics@outlook.com
01925 387016
Website: https://hellobeautifulaesthetics.co.uk/
Data Controller: Sian Toft-May
We are registered with the Information Commissioner’s Office (ICO) under registration number C1806772
2. What Information We Collect
We may collect the following types of information about you:
(a) Personal information
Full name, date of birth, gender
Contact details (address, email, phone number)
Payment and billing details (if applicable)
Emergency contact details
(b) Medical information
Medical history, medication, allergies
Details about your treatments, procedures, and consultations
Before and after photographs (only with your consent)
(c) Website & digital information
IP address, browser type, and device information
Website usage data (cookies, analytics)
Marketing preferences
3. How We Collect Your Information
We collect your information through:
Online forms or consultation forms
In-person consultations and treatment sessions
Membership/subscription sign-ups and payment platforms
Our website, email communications, and social media interactions
4. Why We Collect and Use Your Information
We process your data to:
Provide safe, effective, and appropriate treatments
Maintain accurate medical and appointment records
Manage your membership/subscription plan and payments
Communicate with you about your appointments and aftercare
Send relevant offers, updates, or newsletters (only if you’ve opted in)
Meet legal, regulatory, and insurance obligations
Legal bases for processing:
Performance of a contract (e.g. your treatment plan or membership)
Compliance with legal obligations (e.g. medical record keeping)
Consent (e.g. marketing, photography)
Legitimate interests (e.g. improving our services)
5. How We Store and Protect Your Data
Your data is stored securely in password-protected and encrypted systems.
We use reputable clinical management software and payment systems that comply with GDPR and PCI-DSS standards.
Paper records (if any) are kept in locked cabinets in secure premises.
Access is restricted to authorised personnel only.
We retain your records for as long as required by law:
Medical records: 7 years (or longer if legally required)
Financial records: 6 years
Marketing data: until you withdraw consent
6. Sharing Your Information
We will never sell your data.
We may share limited information with trusted third parties when necessary to deliver our services, such as:
Clinical management systems (for appointments and notes)
Payment processors (for secure transactions)
Laboratories or suppliers (for specific treatments)
Regulators or insurers (if legally required)
All third parties are contractually required to keep your data safe and use it only for the agreed purpose.
7. Marketing & Communications
We may contact you with treatment updates, offers, or clinic news — but only if you’ve opted in.
You can withdraw consent at any time by clicking “unsubscribe” in our emails or by contacting us directly.
We do not send unsolicited marketing messages.
8. Your Rights Under UK GDPR
You have the right to:
Access the personal data we hold about you
Request correction of any inaccurate information
Request deletion of your data (where legally possible)
Restrict or object to processing
Withdraw consent at any time (e.g. for marketing or photos)
Request a copy of your data in electronic format (data portability)
To exercise these rights, contact us at [Clinic Email].
We may need to verify your identity before processing your request.
9. Cookies & Website Tracking
Our website uses cookies to improve user experience and analyse website traffic.
You can adjust your browser settings to block cookies if you prefer.
10. Use of Images & Social Media
We may take before-and-after photos or share treatment results on social media, but only with your explicit written consent.
You can withdraw consent for image use at any time by contacting us.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and will state the date of the last update.
12. Contact Us
If you have any questions or concerns about how we handle your data, please contact:
Hello Beautiful Aesthetics
Email: Hello Beautiful Aesthetics ltd
Phone: 01925 387016
Address: Room 2, old Alder lane WA54BN
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Who we are
Our website address is: https://hellobeautifulaesthetics-co-uk.creativecowstaging.co.uk.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.