Terms and Conditions and Privacy policy

CANCELLATION & RESCHEDULING POLICY:

– We require 48 hours notice of cancellations and rescheduled appointments.
– Any appointments cancelled within the 48 hour notice period will incur a £25.00 cancellation fee
– All future appointments will need to be paid for in full at the time of booking.
– In all cases of no show appointments the £25.00 booking fee will be forfeited ​
-It is at the owners discretion if any alternative treatment is offered in place of any refunds.
​
Information
-All patients are required to provide contact details; including address, telephone and email and Date of birth in order to secure an appointment.
-All clients will complete a Medical history form before their first appointment, this is necessary to inform the consultation and treatment planning process.
-All information will be treated as confidential and protected in accordance with Data Protection legislation
-Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
-You may choose to remove yourself from our mailing list at any time, by unsubscribing or emailing us.

Appointments
-Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections please contact Hello Beautiful to advise of this.
-Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment for 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
-New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

Skin Subscriptions
1. Introduction
These Terms and Conditions (“Terms”) govern the Hello beautiful Aesthetics ltd Aesthetic Membership (“Membership”) provided by Hello Beautiful Aesthtetics located at Room 2 Cheshire beauty and wellbeing, old alder lane, WA54BN (“we”, “us”, “our”).
By joining our Membership and setting up a payment plan, you (“the Client”) agree to these Terms.
2. Membership Overview
Our Membership allows clients to spread the cost of aesthetic treatments such as Botox, dermal fillers, microneedling, and skin booster treatments through convenient monthly payments.
Treatment plans are personalised based on an initial consultation and may be adjusted at the clinician’s discretion.
3. Eligibility
You must be at least 18 years old to join the Membership.
You must complete a consultation and medical assessment before any treatment is carried out.
Acceptance onto the Membership is subject to medical suitability.
4. Payment Terms
Payments are taken by recurring card payment on a regular basis using Klarna, Clear pay or Go cardless (please see these companies’ terms separately)
The minimum membership term is [3] months
Deposit payment must be received before any treatment session takes place.
Missed or failed payments may result in suspension of your membership and postponement of treatments.
Membership payments are non-refundable once processed.
5. Treatments Included
The treatments included in your plan will be outlined during your consultation and confirmed in your Membership Agreement.
Treatment frequency and dosage (for Botox, fillers, etc.) will be based on clinical judgment and your personalised plan.
Treatments are only to be carried out by qualified and insured practitioners employed or contracted by Hello Beautiful Aesthetics.
Products and techniques used remain at the discretion of the treating practitioner and may vary depending on availability and suitability.
6. Scheduling & Appointments
You are responsible for booking your treatments according to your plan schedule.
Appointments are subject to availability and should be booked in advance.
Late arrival (more than 10 minutes) may result in your appointment being rescheduled.
Regular attendance is essential to maintain consistent results under the Membership.
7. Cancellations & Rescheduling
At least 48 hours’ notice is required to reschedule or cancel an appointment.
Late cancellations or no-shows may result in the session being forfeited.
Membership fees continue to be due monthly regardless of missed appointments.
Memberships may be paused in exceptional circumstances (e.g. pregnancy, illness) at our discretion and with appropriate medical documentation.
8. Refunds & Termination
Membership fees are non-refundable.
If you wish to cancel your Membership before the end of the agreed term, any discounts or benefits received will be recalculated at standard pricing, and a balance payment may apply.
We reserve the right to cancel or refuse Membership if payments are missed or if treatment is no longer medically appropriate.
You may cancel by providing written notice to hellobeautifulaesthetics@outlook.com.
9. Medical Suitability & Results
All treatments are subject to medical assessment and suitability.
Results vary from person to person; no specific outcome can be guaranteed.
If you become unsuitable for a planned treatment (e.g. pregnancy, contraindications), alternative treatments or plan adjustments may be offered at our discretion.
You must inform us of any changes to your health, medication, or medical history before each appointment.
10. Liability
We accept no liability for failure to provide treatments if prevented by circumstances beyond our control (e.g. staff illness, equipment failure).
Our liability is limited to the cost of treatments provided under this Membership.
Nothing in these Terms limits your statutory rights as a consumer.
11. Confidentiality & Data Protection
All client information is handled in accordance with UK GDPR and Data Protection Act 2018.
Your personal and medical data will only be used to provide treatment and manage your Membership.
We will not share your information with third parties without your consent unless legally required to do so.
12. Changes to Terms
We reserve the right to update these Terms periodically. Any changes will be communicated via email or displayed on our website. Continued participation in the Membership constitutes acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Deposit terms and conditions

I suggest creating a new page (navigated to in the footer) and then linking this page URL to the required places.

£25 per deposit refunded of treatment or products 

I’ve also added some other terms and conditions that i would like going on the site please 

BOOKING  POLICY:

-Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

-A booking fee will be charged to mitigate missed appointments.

–  All appointments will require  a £25 booking fee that is required to hold your appointment.

–  PLEASE NOTE: This will be deducted from the total to pay at the end of your treatment.

– If booking is not made through the website booking system, you will be sent bank transfer details for Hello Beautiful Aesthetics  to pay your booking fee. If this is not received within 48 hours of your booking the appointment will be cancelled automatically. 

CANCELLATION & RESCHEDULING POLICY:

– We require 48 hours notice of cancellations and rescheduled appointments.

–  Any appointments cancelled within the 48 hour notice period will incur a £25.00 cancellation fee 

– All future appointments will need to be paid for in full at the time of booking.

– In all cases of no show appointments the £25.00 booking fee will be forfeited ​

-It is at the owners discretion if any alternative treatment is offered in place of any refunds.

Information

  • -All patients are required to provide contact details; including address, telephone and email and Date of birth in order to secure an appointment.
  • -All clients will complete a Medical history form before their first appointment, this is necessary to inform the consultation and treatment planning process.
  • -All information will be treated as confidential and protected in accordance with Data Protection legislation
  • -Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
  • -You may choose to remove yourself from our mailing list at any time, by unsubscribing or emailing us.

Appointments

  • -Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections please contact Hello Beautiful to advise of this.
  • -Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment for 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.
  • -New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.

Payment

  • -You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
  • -Payment is taken, in full at the time of treatment. 
  • -The clinic accepts cash, major debit and credit cards and Bank transfer 

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of; 

  • consultation and assessment 
  • provision of information and advice 
  • safe treatment with evidence-based products
  • follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. 

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via social media, Google or email. 

Complaints

If you have a complaint, please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.  This can be requested by emailing us using the address hellobeautifulaesthetics@outlook.com

​Gift Vouchers 

TERMS & CONDITIONS FOR VOUCHERS:

-Vouchers are for one use only and subject to availability.

-You must phone or email Hello Beautiful Aesthetics  in advance of your intention to use or redeem your voucher and quote the unique voucher number at the time of making the initial booking.

-Voucher is not exchangeable for cash and is non-refundable and non exchangeable.

-The voucher’s expiry date is shown on the front of the voucher. The voucher is valid up to and including the expiry date.

-Vouchers cannot be returned or refunded.

-To use the voucher, the voucher holder should provide the voucher. Each voucher can only be used once.

VOUCHER SPECIFIC TERMS:

-Each voucher has specific terms associated with the voucher, which will be presented to you before you commit to purchasing the particular voucher. Specific terms supersede terms in this Agreement, except to the extent such terms are prohibited by applicable law.

MAKING A BOOKING WITH A VOUCHER:

You must phone or email the merchant in advance of your intention to use or redeem your voucher and quote the unique voucher number at the time of making the initial booking.

REFUNDS & CANCELLATIONS:

Vouchers are non-refundable and cannot be exchanged, either fully or in part for cash of any amount. Cancellations will follow our strict cancellation and rescheduling policy above. PLEASE READ IN FULL.

RISK OF LOSS:

The Merchant is not responsible for vouchers lost, stolen, destroyed or used without purchaser’s permission. Risk of loss passes to voucher purchasers upon electronic transmission of the voucher to the designated recipient.

FRAUD:

The Merchant reserves the right to cancel issued vouchers, close user accounts, and / or request alternative forms of payment if a fraudulently obtained voucher is redeemed or used to make purchases.